Please note that seminars at Le Salon des dépanneurs du Québec are offered in French.

This event is restricted to persons 18 years of age or older. Anyone under the age of 18 will not be admitted.

TOBACCO INSPECTORS: HOW TO BE PREPARED – PENALTIES: HOW TO FIGHT THEM (French)
9:30 A.M. – 10:30 A.M
Join the AQDA for a review of the key provisions of Bill 44 you should know about as retailers. Don’t miss this very important session on how to protect your business.


KEYNOTE SESSION: THE WOW EFFECT (French)
10:45 A.M. – 12:00 p.M.
In a world of price-cutting big box stores, the best way for a c-store to thrive is to do what the big boxes can’t – WOW your customers with every interaction. Don’t miss business professor and author Jasmin Bergeron’s humorous and entertaining opening session in which he will share informative, real-life examples of how to WOW your customers and build lasting customer loyalty.

Presented by JASMIN BERGERON

jasmin BergeronAfter a successful career as a financial advisor and team manager, Jasmin Bergeron gave more than 1000 conferences to financial institutions and insurance companies in 12 countries around the world. He is director of an Executive MBA program in financial services and professor of marketing at the Business School of the University of Montreal. Jasmin also authored or co-authored five books, 25 scientific researches, 20 case studies, and more than 100 newspaper articles in Journals such as the Wall Street Journal.

Find out more about our keynote speaker Jasmin Bergeron at www.jasminbergeron.com

 


AQDA ANNUAL GENERAL MEETING AND LUNCHEON (French)
11:00 A.M. – 1:30 P.M
Join the AQDA board of directors and members for their Annual General Meeting and luncheon. Please register for this session in advance. Retailers, suppliers, distributor members and non-members are invited to attend.


KEYNOTE SESSION: OVERCOMING CHALLENGES WITH POSITIVITY  (French)
10:45 A.M. – 12:00 p.M.
JoseeDon’t miss this uplifting keynote address from renowned Quebec media personality Josée Boudreault. After suffering from a stroke in the summer of 2016, Josée is back and ready to share her moving story. She is joined on-stage by her spouse, Louis-Philippe Rivard. Together they will reveal their experiences and lessons learned in meeting the great, and small, challenges of life with positivity. Get ready to laugh, learn, be inspired and uplifted in this must-attend session.

Presented by JOSÉE BOUDREAULT & LOUIS-PHILIPPE RIVARD